How can we help?

Supporting Artiste and have a question? Here are the most frequently asked questions.
Visit our Knowledge Centre for more help.


  • How much will I earn per day?

    Average daily earning can be between £90-£250. See pay rates.

  • What is the admin fee?

    It ranges from £20-£75 (inc VAT) depending on the region. This fee covers hosting your profile and photos on our website for 12 months and admin costs that help to find you work. No fee is payable upfront. The admin fee is deducted from the first job you are paid for in your 12 month priority registration period. See payment details.

  • What commission do you take?

    The Casting Collective commission is 15% (plus VAT) on all work. If you don’t get any work, you don’t pay any commission.

  • How will I be paid?

    Payment is made by BACS approximately 6 weeks from the day that you worked, but can sometimes take up to 3 months.

  • What happens with tax?

    Our Supporting Artistes are self-employed and responsible for income tax and annual tax returns. We will need to check an official document showing your NI number when you apply. See more about deductions.


  • Should I apply as a Priority Artiste or for an Urgent Casting?

    Which type you choose depends on how available you are and how much you want to work. If you want to be put forward for all productions and have good availability pick – Priority Artistes, alternatively an Urgent Casting is for one specific project only and you won’t be considered for other projects. Find out more about the different types of registration

  • What questions will I be asked during registration?

    You can get an idea of what we will ask you during the application process here

  • How long will my application take to be approved?

    Usually, your application will be approved within 24 hours but if you apply over a weekend it can take longer so allow 48 hours. You will receive an email to confirm your approval status.

  • Once my application has been approved, how long will I be registered for?

    Approved priority artistes will be registered for 12 months from your approval date. Urgent casting call artistes used for one production, you will then be invited to join as a priority artiste after that production finishes.

  • I can't log back in to finish my application?

    Use your surname, NI number and email to log back in. If you have more than one email address make sure you are using the one that you used when starting this application otherwise it won’t recognise you.

Legal Checks

  • What form of ID do I need to provide?

    You need a passport to register with the Casting Collective for background work. Sections 15 to 26 of the Immigration, Asylum and Nationality 2006, requires that we check documents to prove you have the right to work in the UK. If you are a Non-EU citizen we also have to check that you have the correct work permit, biometric residence permit or residence card and we will ask you to upload a colour photo of this during the application process. If you are an EU passport holder we will also need you to apply for a UK Home Office right to work share code and give us this share code so we are able to check your right to work in the UK. Read more about UK, EU and Non-EU right to work checks here.

    All these uploaded documents are kept securely and only viewable by the team in the office or if a production asks to see them.

  • How do I upload my passport ID?

    When you fill in your online application we will ask you for your passport number and expiry date during the application. You don’t need to upload your passport during the application process but once approved we will ask you to upload a colour copy of the photo ID page of your passport. To do this you will need your National Insurance number and Date of Birth handy. Upload Passport.

  • What if I do not have a passport?

    If you do not have a passport and you are a UK citizen, we can accept a copy of your full birth certificate. If you are not a UK citizen we are unable to register you without passport ID. Read more about what to do if you have not got a passport.

  • What is a Basic Disclosure certificate (DBS) and why should I have one ?

    A basic disclosure certificate contains impartial and confidential criminal history information held by the police. It is used to make safer recruitment decisions. Although not compulsory we advise all artistes get a DBS certificate. Without one, you will not be offered work on certain productions. Since 2016, PACT (Producers Alliance for Cinema and Television) have required all artistes working on productions commissioned by the BBC, Channel 4, Channel 5, ITV and Sky to have a DBS which shows that the artiste has no unspent convictions for sex offences.

About Photos

  • What photos do we require

    During your application, we will ask you to upload four different recent colour photos.

    • * Headshot – Head and shoulders face on to camera.
    • * Full length photo – Head to knees, facing on to camera.
    • * Smart Photo – Smart Business or evening wear.
    • * Optional – Can be any other photo of your choice.

    Photos don’t need to be professional, just in colour, recent and with a good likeness. No sunglasses or hats or filters, please. Find out more about Photos here:

  • Additional Photos

    Any other photos that you think might help you get more work can be uploaded here:

Artiste Organiser Help

  • How do I log into my Organiser?

    If you are a priority artiste you can log in to your Organiser and make amendments to your personal info, upload a new photo, view your bookings and let us know when you are not available and amend your payment details. login now.

    If you have applied for an Urgent Casting you won’t have full organiser access but you can upload additional photos, photo IDs, DBS certificate and payment details. Access document uploader.

  • How do I find my earnings?

    You can see a full list of all your earnings on your organiser. However, the organiser is only available to our priority artistes, this service is not available to our urgent casting applicants. More info on earnings.

Getting Work

  • How to get more work

    Make sure your photos are up to date and match what’s being asked for. They need to be in colour with no filters. You can change your photos at any time and as often as you like, it really helps to change them now and again.

    Check your measurements regularly with a tape measure in feet and inches. Getting even one measurement wrong could drastically cut your work offers.

    Regularly check through all your details and update any skills, experience or wardrobe. If you don’t tell us we won’t know about it.

    Make sure we have an up to date passport photo ID and if you have one a copy of your DBS certificate (Basic disclosure certificate.) You can upload either by clicking here:

  • Other things you can do:

    Keep us informed. If you change your email or mobile, make sure we know. If your appearance changes a lot, upload a new photo. Use your online organiser to book out dates you are not free and keep your details updated.

    A simple thing. Be contactable. You need an email address and you need a mobile.

    Be fast. Your mobile needs to be near you and switched on at all times. Often jobs are booked very quickly. An hour later somebody else may have beaten you to the job.

    Say yes. People that say yes to every job, quickly get a reputation in the office as being reliable.

  • The most important thing

    The most important one of all but often overlooked. Be nice. Not just to agency staff, but to crew and other artistes. This business is all about reputation. Don’t let us down. Which means if you are booked for a job, ensure you keep that commitment and don’t pull out.
    You will then get a reputation as a reliable artiste and will be more likely to be booked more often.

Getting in touch about bookings

  • I have been booked for job and I have a question about the filming day, who do I ask?

    If you have a specific question about a booking, please contact your booker, you will find the booker’s name on the original email or text message you received from them. Booker contact details can be found here

    If you are not sure who to contact directly send an email to [email protected]

    Technical questions or any other question not related to a booking:

    email [email protected]

  • What do I do in an emergency and I can’t make it?

    If you have been booked for a job and you are unable to attend a filming day, it is very important that we know this information as soon as possible so that your booker can find a replacement for you. This must be done by phone. More info.

Getting in touch if you need help

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